Vendor Evaluation - REMCBids.org


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Vendor Evaluation Form

Please provide feedback on the following company based on your experience with them as a vendor. Your feedback is used as part of our selection process and to address issues.

Vendor:

District:

REMC No:

PO No:

1. Customer Service
Vendors contact persons(s) has good product knowledge
Vendors staff were proactive in handling issues
Customer experienced outstanding service
Phone calls or email was returned promptly

2. Delivery
Satisfied with order completion timeliness (1-2 weeks supplies, 2-4 weeks equipment)
Satisfied that back-orders were completed promptly
If no please state expectation that was not met:

3. Sales and Support Service Area
Satisfaction with staff
Satisfaction with your ability to contact company
Satisfaction with problem resolution
Satisfied with warranty or replacements?

4 .Provide a numerical rank of your recommendation regarding this vendor/dealer (a high evaluation is a recommendation to continue working with this vendor as a statewide bid vendor.). On a scale of 5 (very satisfied) to 1 (very dissatisfied), please indicate your overall satisfaction/recommendation ranking

5. Other comments about your experience with this vendor (optional):