Customer Resources


Welcome to the customer resource area. In this area you will find all the resources needed to be a customer of the REMC SAVE Project. Here you will find forms, ordering directions, vendor lists, documents and video resources.

Ordering Directions

  1. Complete separate purchase orders to each vendor for the items they were awarded.
  2. Include REMC item #, item names, manufacturer product numbers, prices, and the statement; "Prices Per REMC Bid," on all purchase orders. Some vendors require REMC contract numbers to be noted on the purchase order. Requirements, such as contract numbers, are noted in the Vendor Contact section for each item.
  3. Include an order contact person's name, fax number, e-mail address, and phone number on all purchase orders.
  4. All REMC Centers offer consultation on the purchasing process and selection. If you need assistance with REMC SAVE products or vendors, please contact your local REMC Center.
  5. Items will be shipped and billed directly to your school district. Contact the vendor for warranty service, defective materials, and billing questions. Provide the following information when calling the vendor: your school purchase order number, the date your school received the merchandise and specific details regarding what is wrong with the merchandise.

Shipping

Orders will be shipped FOB Destination with all shipping and handling charges paid by the vendor (unless otherwise specified). Orders that do not meet minimums may be subject to shipping and/or handling charges as noted in the pricing information.

Price and Model Changes

Models may be updated and prices may decrease during the contract term. The on-line catalog is regularly updated as changes occur and includes links to product specifications and other product information.

Damaged Items, Return Policies, and Exchanges

Each company and manufacturer has specific policies related to damaged or incorrectly ordered items. Call the vendor for return authorization and directions before shipping equipment for warranty service or exchange. Vendor warranty and return policies are noted in each Vendor's Profile which is a link on each Product Page.

Shipping Damage

Items damaged during shipping must be reported to the shipping company immediately. Also notify the vendor of shipping damage as they may help coordinate the damage report. If no external damage is evident, but the contents are damaged, immediately report the damage to the vendor.

Bid Contract Dates

  • 2017 Device Purchasing Bid: April 19, 2017 - September 30, 2017
  • 2017-18 Supplies and Equipment Bid: January 1, 2017 - December 31, 2018
  • Computers & Networking 2014: July 1, 2014 - June 30, 2019
  • Paper Bid: December 1, 2017 - May 31, 2018
  • Paper Bid: June 1, 2017 - November 30, 2017
  • Software, Subscriptions & Educator Evaluation 2015: July 1, 2015 - June 30, 2018
  • Digital Resources: July 1, 2016 - June 30, 2018
  • Data Warehouse: July 1, 2016 - June 30, 2021
  • Student Information Systems: July 1, 2016 - June 30, 2021

Orders must be received by the vendors prior to the expiration of contracts. Most manufacturers will not allow resellers to extend prices to orders received after contracts have expired.

Payments

REMC SAVE bid prices include net 30 payment terms.

Summer Deliveries

Please state your summer delivery directions if items are to be held rather than shipped during summer months.