Sehi Computer Products, Inc. Profile

Below is a summary of vendor customer service policies and procedures, as well as conferences they will be attending in the next year. The vendor provided the information below as part of a bid response.

Customer communication

One primary point of contact Y
Toll free customer service telephone number Y
Toll free customer service fax number Y
REMC specific web page Click to visit Sehi Computer Products, Inc. website.
Office hours 9-5 et
Demo/evaluation product available Y
Product demonstration sessions upon request Y
24-hour response time to voice mail or email inquiries Y
 

Order verification, billing, and customer account information

Order verifications will be sent within 24 hours of receipt of the order upon request Y
New customer forms are required N
Summer deliveries coordinated with customer Y
Procurement/credit cards accepted Y
Convenience fee charged on procurement/credit card purchases For all contracts up to 3% MAY apply.
 

Vendor conditions

Minimum order to avoid a shipping charge Y (Single Orders under $500.00 will incur a $6.00 shipping fee. No shipping charges for TRIG Contract (unless special handling is required).)
Required contract number N
 

Vendor has participated or will participate in the following conferences

Other Michigan statewide K-12 conferences MAME & MIEM Sponsor, MASA,Wayne RESA Show, IT in the UP, ISD Lunch-n-Learns, MASB, NAEP, MIEM & MiGoogle
 

Delivery

Rush delivery options available at additional cost Y
Deliveries are drop-shipped by manufacturer Y
Delivery timelines from receipt of orders
     Equipment 5 to 10 business days in most cases -- 5-28 days for TRIG Orders
     Supply/Paper 3 to 5 business days in most cases
     Software 3 to 5 business days in most cases
Delivery Options Summary
Sehi will drop ship items from the distributor or manufacturer where possible to insure quick delivery at no cost to the customer. Sehi provides free, insured, limited storage for volume purchases. For volume purchases Sehi maintains 6 delivery trucks. Additional charges may apply if lift gate or inside delivery is needed. It is the customer responsibility to notify Sehi at the time of order if this service is needed. Additional handling fee may apply if items are "heavy weight" (over 125lbs) or require special handling. Actual charge will depend on item, delivery location and manner of shipping
 

Troubleshooting/Use/Setup-Assistance

Phone assistance Y
Onsite assistance at no cost Y
Onsite assistance at extra cost Y
 

Return Policies

Call tag issued for company's incorrect shipment both-ways
Customer dissatisfaction Yes, Up to 25 days or on a case by case basis
Full refund within Within 10 days of approved returned product receipt at Sehi
Method of refund customerchoice
Restocking Fees 15% restock fee may be assessed for any unopened product or 25% restock fee for opened product within 25 days of product delivery.
Restocking Fees after 30 days or case by case basis
Return Policies Summary
Sehi follows and passes on all manufactures return policies. Policies & Guidelines differ for each manufacturer. Sehi is held by these guidelines. Sehi provides a goodwill right to return, or exchange unused products up to 30 days from receipt of the product. Sehi may not charge a restocking or handling fee for product returned within 30 days. It is at Sehi sole discretion to accept return products after 30-days. If a product return is accepted after 30-days a restocking fee may apply. Exceptions will be handled on a case by case basis.
 

Warranty Policies

Product to be replaced with new if reported within Up to 30 days dependent on supplier and/or manufactures policies
Product to be replaced with used/reconditioned units Y
Call tag to be issued Y
Warranty Policies Summary
Sehi follows and passes on all manufactures warranties. Policies differ for each manufacture and Sehi is held by the guidelines of the individual manufactures. Some products/manufacturers may require end user to directly contact the manufacturer or the nearest authorized service center so a diagnosis can be made and a case number given to the end user for warranty exchange, replacement or repair. Sehi will assist end user with warranty issues when assistance is requested.